Technical Support Questions

How do I move the program to another computer?
How do I update my program to the latest version?
I am unable to activate the program and have a valid activation code?
I have already purchased the program, but I have lost my original program CD and would like to purchase a new one. How do I purchase a replacement CD?
I lost my activation code. Can you please send it to me?
Does the program CD have to be in the computer to run the software?

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How do I move the program to another computer?

Moving The Reader's Edge program to another computer is easy to do. The first step in moving the program to another computer is to reset your activation code so that the program can be registered on the new computer. To do this, select "Update/Modify License" from the program's Help menu to open our activation program. When the activation program opens simply press the "Move" button to deactivate the program on that computer.

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How do I update my program to the latest version?

After connecting to the Internet open The Reader's Edge program, then select Check for Updates from the Help menu. Refer to Software Updates for additional information about updating the program.

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I am unable to activate the program and have a valid activation code?

When activating The Reader's Edge, make sure you are connected to the Internet. If you are not able to connect to the Internet, refer to the alternate activation methods provided.

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I have already purchased the program, but I have lost my original program CD and would like to purchase a new one. How do I purchase a replacement CD?

Begin by Logging into your account. Once you are logged in, select the "Replacement CD" option. Here you will be able to purchase a replacement program CD for only the cost of shipping and handling. Please note, purchasing a replacement CD does not include an activation code. The program will need to be activated with your current activation code.

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I lost my activation code. Can you please send it to me?

To retrieve your activation code, use our Login Help page to have your activation code emailed to you.

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Does the program CD have to be in the computer to run the software?

No, the program CD is only used for installation purposes. Once the program has been installed on your computer, you no longer need the CD.

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