Ordering, Shipping & Guarantee Questions

Can I upgrade to the Pro edition later if I purchase the Basic edition now?
How long does it take to ship the program?
How many computers can I install the program on?
How many people can use the software if it's downloaded and installed on one computer only?
Is it safe to use my credit card when I place an order?
What delivery method is best for me, the CD or Download method?
What if your return/refund policy?
What is included in the purchase?
Who can submit purchase orders?

General
Network Edition
Ordering, Shipping & Guarantee
Technical Support
Understanding Fluent Reading
Vocabulary Education

 

Can I upgrade to the Pro edition later if I purchase the Basic edition now?

Yes, you can upgrade to the Pro edition at any time. Refer to Basic to Pro Upgrade for more information about this topic.

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How long does it take to ship the program?

Shipping to the United States usually takes 3 to 5 business days depending on your location. We ship our programs using USPS First Class and USPS Priority Mail. International shipping uses USPS - International mail. Delivery times for international shipments depend on foreign shipping requirements and ranges from 3 to 10 business days.

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How many computers can I install the program on?

The Reader's Edge software is available in three edition. The Basic edition allows the program to be installed on one computer. The Pro edition allows the program to be installed on any two computers of your choice. The Network edition allows the program to be installed on one computer acting as a server. To learn more about the various features of each edition and The Reader's Edge, see our Pricing & Features page.

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How many people can use the software if it's downloaded and installed on one computer only?

The number of users allowed to register the program is limited to 3 with the Basic edition. User of the Pro and Network Editions can register an unlimited number of users on each computer the program is installed on. For more information, refer to the Pricing & Features page.

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Is it safe to use my credit card when I place an order?

Yes, it is safe to use your credit card when placing orders. To see if our web site is secure, when in the checkout stage of your order look on the bottom of your web browser and you will see a closed padlock indicating a secure site.

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What delivery method is best for me, the CD or Download method?

We only recommend that users with a high-speed Internet connection select the Download delivery method as the download is ~20MB. If you don't have a high-speed Internet connection we recommend selecting the CD delivery method during the checkout process.

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What if your return/refund policy?

Our return policy is easy... If you don't at least double your reading speed within 30 days from the date of purchase then simply contact us and we will refund your full order amount including any applicable shipping and handling charges.

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What is included in the purchase?

The program has all of the required material built into it. The instruction manual known as the "Guide to Fluent Reading" is also incorporated into the program. This guide will help you get started working with the program. Your one time purchase of The Reader's Edge includes free updates for life as well as many other great features. To learn all about the various features of The Reader's Edge and to see a detailed description of what is included with the program, see our Pricing page.

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Who can submit purchase orders?

Purchase orders are accepted from U.S. and Canadian based companies, accredited educational institutions, libraries and government agencies. To submit a purchase order, download and print our Purchase Order Form and follow the instructions provided

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